What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Broken link to photos submitted in form

    Asked by oldsch00l on February 28, 2017 at 06:41 PM

    For my last couple of submitts i got a broken link to the picture.
    I got a $19 plan and the space is not nearly spent.
    Best regards,

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    Answered by Ian on March 01, 2017 at 12:28 AM

    The issue should be resolved now and it was related to Amazon S3 outage, which not only affected us, but lots of others online services.

    The issue has been resolved.

    Let us know if you still face any issue.

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    Answered by oldsch00l on March 01, 2017 at 04:24 AM

    Thank you for your fast response. 
    Is there any way to get the items that were uploaded in that period?
    Those links are still broken.. 


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    JotForm Support

    Answered by AIDAN on March 01, 2017 at 09:44 AM

    Hi Toni,

    The files should be available soon if not already. Apologies for the inconvenience.