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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to set Incomplete payment autoresponder?

    Asked by nerdsuperb on February 28, 2017 at 09:59 PM

    I am still a little confused with something else if you can help?

    I want to make sure i have it set up right that if a customer doesn't complete payment they receive an email to say they need to pay before we can accept the order?


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    JotForm Support

    Answered by Nik_C on March 01, 2017 at 03:57 AM

    When you set up that the Pending payment email is sent, in the Payment Wizard, you can choose to send Notifier and Autoresponder:

    So that will send Autoresponder to your users with the submission information including payment.

    If you have any further questions please let us know.

    Thank you!