lost my password

  • SSR2017
    Asked on February 28, 2017 at 11:38 PM

    Trying to sign in and can't remember my password. How can I change it?

  • Chriistian Jotform Support
    Replied on March 1, 2017 at 4:26 AM

    If you forgot the password of your account, you can reset your password here: https://www.jotform.com/login

    lost my password Image 1 Screenshot 20

     

    Let us know if you need more help.

    Regards

     

  • SSR2017
    Replied on March 9, 2017 at 9:08 AM
    This is where the link goes. But when I tried to change my password last
    night (before contacting you) it asked for my old password - which I don't
    remember - so I couldn't change anything.
    ...
  • Kiran Support Team Lead
    Replied on March 9, 2017 at 1:36 PM

    It is not required to have the old password in order to reset the password. The password reset link will be sent to the email addressed registered so that you can change the password.

    lost my password Image 1 Screenshot 20

    Please let us know if you still experience any issues. We will be happy to assist.