Unable to get the desired output on customized PDF

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    Asked on March 01, 2017 at 12:49 AM

    The PDF form is seriously "driving me crazy"!!!!!!!!  Every time I get it the way I want to and go to save it, it changes something I've done.  It's usually a text box I've added that it changes.  This is BEYOND aggravating.  What can I do?



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    Answered on March 01, 2017 at 05:11 AM

    Do you have issues with PDF report that you are trying to customize?

    How to Customize PDF Submissions Report

    I have created PDF report of your form and I noticed that some fields are overlapping. 

    Please try to customize your PDF report a bit more and move those fields more to the right or move them to new line. 

    If you have added some fields to your PDF report, you can also try to remove them and add them again. 

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    Answered on March 01, 2017 at 06:22 AM

    I've done this several time and everything looks fine on the design part and also on the preview part. It's when I hit the SAVE button that everything gets shifted and moves on top of each other.  How do I stop it from moving when I hit SAVE?

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    Answered on March 01, 2017 at 06:34 AM

    The problem seems to be only with text boxes I've added. They shift and change with each other ever time I hit save. 

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    Answered on March 01, 2017 at 11:05 AM

    I have checked the PDF report of the form and tried downloading the PDF submission report from your account. I have tried moving a field on the PDF report and saved it without any issue. I have also reverted it and saved it again which seems to be working. I see that the downloaded PDF report is looking good.

    If you are still experiencing the issue, could you let us know if it happens when any specific field is moved/edited so that we can check it further.

    Thank you! 

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    Answered on March 01, 2017 at 03:50 PM

    I'm so sorry!  I took out the fields I was having trouble with.  I had planned on trying to put them back in and try again but I haven't had time to.  Sorry.  What you saw is the part I have had NO trouble with.  The parts I've had trouble with are the text boxes I've added and they're not there right now.

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    Answered on March 01, 2017 at 05:49 PM

    Thanks for the clarification, I've just reviewed your report and I can see it shows fine so far as my colleague Kiran said above. 

    Please, if you're still experiencing the issue, check the web console at the moment of clicking on the save button, this will let us know if there's an error displayed that does not allow the layout to be properly saved. 

    These keyboard shortcuts will help you to get the console: 

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J



    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    This guide will help you to upload the screenshot with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum

    We'll wait for your response. 

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    Answered on March 02, 2017 at 04:28 PM

    OK.  I tried again today.  When I put the field into the form it shows up.  But when I go to the preview, it's gone.  And if I try to save it, it's gone completely.  The box I used an example below is the "****OFFICE USE ONLY**** box.  I tried entering it just as a text box on the building the PDF file first. That messed up.  Then I tried putting it on the original form that someone would fill in and just putting it at the bottom of the page then move it when I built the PDF, but that isn't working either.  Please help.


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    Answered on March 02, 2017 at 05:16 PM

    Here's the entire document.  First what I actually built and the second is what it looks like on the preview part.  There are several boxes "disappearing" from the document when I go to the preview or go to save it.  Thanks so much for any help you can give.  I am very thankful.


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    Answered on March 02, 2017 at 07:11 PM

    I have checked it and noticed it happens even on a cloned form of yours, I think it may be related to the fact that headers and texts are not included by default in the PDF report. 

    I could get the text displayed and changes saved by resetting the PDF report and enabling the show headers and text option. 

    This guide will help to show the headers and text in the submission: https://www.jotform.com/help/305-How-to-Show-Headers-and-Text-in-the-PDF 

    You will find the reset button on the right side of the PDF editor: 

    But do note that this will set the PDF layout to default and you would need to customize your PDF again, so I found also another way to resolve it without resetting the PDF report, that seemed to work on my end. 

    You could replace the HTML text fields you have in your form under the "For Office Use Only" area with the Narrative Fields widget, this widget helps to display text and capture text inside it, but it can also simply display text and since it's taken as a widget it can be included in the PDF report or emails just like another field. 

    Here you will find the widget: https://widgets.jotform.com/widget/narrative_fields 

    When adding it, please open the wizard and set the "Include narration in submission" option to yes: 


    This is an example about how it would work using the widget: 

    Hope this helps. 

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    Answered on March 03, 2017 at 04:54 PM

    THanks to ALL of you!!  I have finally found something to make it work.  (Well for every field except one and I can't figure that one out to save my life... but it's ok.)

    I have one more questions.  Is there a way to make every field show up on the PDF form and print EVEN IF the person did not complete any information in that field?


    if not, is there a way to make sure what information is printed on the first page and what information is printed on the second page of the printed out PDF form?


    Sorry, two questions but what I'm dealing with is I have to give one page to one person and the other page to another person for their records but if somene does not need to complete every box, as of right now it changes what is printed on the two pages.


    Thanks so much for all of your help!!!

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    Answered on March 04, 2017 at 02:32 AM

    We will answer your next question to a separate thread here https://www.jotform.com/answers/1081769.