What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to download the file uploaded to a submission

    Asked by rsgrafica on March 01, 2017 at 04:29 AM

    whenever i try to download a file i received this error. how can i resolve this problem urgently? 

    404 Not Found : /jufs/rsgrafica/60056194800349/364166962842289373/buono sconto 2.jpg

    Page URL:

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    JotForm Support

    Answered by Kiran on March 01, 2017 at 10:02 AM

    I have checked your JotForm http://www.jotformeu.com/form/60056194800349 and see that there are only 2 submissions for this form. I am unable to find the submission 364166962842289373 for this form. Please be noted that if you have deleted the submission, the associated files will also be deleted. Unfortunately, the deleted submissions cannot be restored in any way. If you have integrated your JotForm with DropBox or Google Drive, you may retrieve the file from there. Otherwise, you may be required to get in touch with the user to submit the form again.


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    Answered by rsgrafica on March 01, 2017 at 10:04 AM
    I deleted everything and now everything works again. thank you
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    JotForm Support

    Answered by Kiran on March 01, 2017 at 11:06 AM

    Great! Glad to see that the issue is now resolved. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!