What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why have't my form views been reset?

    Asked by NikiGower on March 01, 2017 at 05:30 AM

    Its 14:10 on the 1st of March so why haven't my form views been reset?

    You just sent me an email warning me I am close to my form limits, but I just chceked and its the 01.03.2017 everywhere on the planet right now!

    By the way this a bullsh***t system   and is a breach of contract - when I signed up and paid my money,  form views were not  a restriction and not part of our on our arrangement. You're trying to force us to upgrade out what can only be assumed as greed. 

    At least consider upping your form view limits to be more realistic - I am paying for 1000 submissions per month - that was our deal  -  I am only at 412 and now you are threatening to suspend my account? Breach of contract right there!

    I used to love Jotform, not so much anymore . . .  

  • Profile Image

    Answered by Boris on March 01, 2017 at 10:22 AM

    Sorry for the inconvenience and confusion, our system resets the counters around noon based on EST. This time zone does not necessarily reflect your local timezone, so if you are in a different part of the world, it may appear that the counters are being reset earlier or later on during the day.

    Please rest assured that your counters will reset again within a few hours, same as every month, and you will be able to continue using your forms within the allocated limits of your subscription plan.

    Thank you.