What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by helenmarshall on March 01, 2017 at 07:04 AM

    Dear Sir


    I really don't understand. I was here way back in January cancelling and trying to downgrade. I even had emails back and forth between support. I also asked for confirmation several times my account was closed, ended, finished. But you still take payment from me on 22nd February on paypal? please refund me. I will use jotform again but I need to know I can suspend cancel without these problems.





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    JotForm Support

    Answered by david on March 01, 2017 at 11:13 AM

    My colleague has responded to your other thread here:


    If you have further questions, please let us know in that thread and we will be happy to help.