Cancellation

  • Profile Image
    helenmarshall
    Asked on March 01, 2017 at 07:04 AM

    Dear Sir

     

    I really don't understand. I was here way back in January cancelling and trying to downgrade. I even had emails back and forth between support. I also asked for confirmation several times my account was closed, ended, finished. But you still take payment from me on 22nd February on paypal? please refund me. I will use jotform again but I need to know I can suspend cancel without these problems.

     

    Thanks

     

    Helen

  • Profile Image
    david
    Answered on March 01, 2017 at 11:13 AM

    My colleague has responded to your other thread here:

    https://www.jotform.com/answers/1079046

    If you have further questions, please let us know in that thread and we will be happy to help.