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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Loading the Advanced Form Designer causes the form to lose all formatting

    Asked by ExplorationSociety on March 01, 2017 at 12:01 PM
    This is also happening to me. I have cleared my caches in my browser and jot form and can't work out what the problem is. The form I am working on has been created in v4 but using the "advanced" designer clears all the formatting. 
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    JotForm Support

    Answered by Jim_R on March 01, 2017 at 12:21 PM

    I'm seeing you have 100+ forms on your account. Can you please tell us which form you're having issues with along with a more detailed description of what's happening?

    From how I understood it, you're saying that your form loses all the formatting once you load the Advanced Designer.

    We can test this further if we know the form where you're seeing this problem. And if you have any screenshots to better explain what you mean, that would be helpful too.

    Complete guide: How-to-add-screenshots-images-to-questions-in-support-forum