- jsfprogramsAsked on March 01, 2017 at 12:18 PM
Is anybody else having this problem? When we try to access an uploaded file, we get essentially a text file with the following contents:
<head><title>400 Bad Request</title></head>
<center><h1>400 Bad Request</h1></center>
JotForm Support is telling me the file was not uploaded successfully but I believe this is related to the outage that occurred yesterday.
I really don't want to have to manually check 595 document links.
- JotForm Supportashwin_dAnswered on March 01, 2017 at 02:15 PM
There was some technical glitch yesterday with file uploads but this issue was resolved already. With form you are having this issue with?
I did check your last edited form and the last submission was received on Feb 28, 2017 and the uploaded files appears to be fine.
I would suggest you to please let us know the file URL which is showing the 400 Bad request error and we will take a look.
We will wait for your response.
- jsfprogramsAnswered on March 01, 2017 at 03:19 PM
The submission from yesterday was JotForm support testing the upload. However, upload is not an issue. We are trying to get access to the documents that were uploaded a couple weeks ago.
For a specific document example: https://www.jotform.com/uploads/jsfprograms/63424474259158/361967270542341733/Danziger Halperin project description.docx
- JotForm SupportNik_CAnswered on March 01, 2017 at 05:11 PM
Since we already attended in your other thread, regarding this problem, please refer to it for future updates so we avoid any confusion: https://www.jotform.com/answers/1078020
Also, please open one thread per question so we can prioritize the problem properly.
Thank you for your understanding.
- jsfprogramsAnswered on March 01, 2017 at 05:36 PM
OK but I created this thread hoping to get information from other JotForm users. I had received contradictory responses from JotForm support which caused concern. One response said it worked fine and another said the files were not uploaded correctly. Neither of which I believed to be accurate.
- JotForm SupportChriistianAnswered on March 01, 2017 at 08:43 PM
A bug ticket has been escalated to our back-end team for fixing. Please follow up your thread: https://www.jotform.com/answers/1078020. We will inform you in that thread once there are any updates for the said issue.