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Error "400 Bad Request" when we try to download uploaded files?Asked by jsfprograms on March 01, 2017 at 12:18 PM
Is anybody else having this problem? When we try to access an uploaded file, we get essentially a text file with the following contents:
<head><title>400 Bad Request</title></head>
<center><h1>400 Bad Request</h1></center>
JotForm Support is telling me the file was not uploaded successfully but I believe this is related to the outage that occurred yesterday.
I really don't want to have to manually check 595 document links.
There was some technical glitch yesterday with file uploads but this issue was resolved already. With form you are having this issue with?
I did check your last edited form and the last submission was received on Feb 28, 2017 and the uploaded files appears to be fine.
I would suggest you to please let us know the file URL which is showing the 400 Bad request error and we will take a look.
We will wait for your response.
The submission from yesterday was JotForm support testing the upload. However, upload is not an issue. We are trying to get access to the documents that were uploaded a couple weeks ago.
For a specific document example: https://www.jotform.com/uploads/jsfprograms/63424474259158/361967270542341733/Danziger Halperin project description.docx
Since we already attended in your other thread, regarding this problem, please refer to it for future updates so we avoid any confusion: https://www.jotform.com/answers/1078020
Also, please open one thread per question so we can prioritize the problem properly.
Thank you for your understanding.
OK but I created this thread hoping to get information from other JotForm users. I had received contradictory responses from JotForm support which caused concern. One response said it worked fine and another said the files were not uploaded correctly. Neither of which I believed to be accurate.
A bug ticket has been escalated to our back-end team for fixing. Please follow up your thread: https://www.jotform.com/answers/1078020. We will inform you in that thread once there are any updates for the said issue.