We are suddenly being asked to upload our private key when we try to open encrypted form submissions. How do we fix this?i

Our forms will no longer decrypt.  We are being asked for a private key.  Where would this key be found? 

Did you clear your browsers cache? Are you accessing through a different browser? Please search the private key in your downloads folder, and upload it in order to decrypt the data: 

Let us know if you need more help.