We are suddenly being asked to upload our private key when we try to open encrypted form submissions. How do we fix this?i

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    Asked on March 01, 2017 at 01:35 PM

    Our forms will no longer decrypt.  We are being asked for a private key.  Where would this key be found? 

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    Answered on March 01, 2017 at 03:32 PM

    Did you clear your browsers cache? Are you accessing through a different browser? Please search the private key in your downloads folder, and upload it in order to decrypt the data: 

    the key

    Let us know if you need more help.