What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are suddenly being asked to upload our private key when we try to open encrypted form submissions. How do we fix this?i

    Asked by flpsychiatry on March 01, 2017 at 01:35 PM

    Our forms will no longer decrypt.  We are being asked for a private key.  Where would this key be found? 

    Page URL:

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    JotForm Support

    Answered by BDAVID on March 01, 2017 at 03:32 PM

    Did you clear your browsers cache? Are you accessing through a different browser? Please search the private key in your downloads folder, and upload it in order to decrypt the data: 

    the key

    Let us know if you need more help.