- flpsychiatryAsked on March 01, 2017 at 01:35 PM
Our forms will no longer decrypt. We are being asked for a private key. Where would this key be found?
- JotForm SupportBDAVIDAnswered on March 01, 2017 at 03:32 PM
Did you clear your browsers cache? Are you accessing through a different browser? Please search the private key in your downloads folder, and upload it in order to decrypt the data:
Let us know if you need more help.