What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My dropbox integration works - sort of / dropbox integration empty 0kb PDFs

    Asked by carolgray on June 19, 2012 at 01:56 AM

    It has been humming along just fine for many months. Tonight forms are being delivered to my dropbox, but with zero data.

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    JotForm Support

    Answered by liyam on June 19, 2012 at 02:38 AM

    Hello carolgray.  Can you provide us the URL where you fill up and submit the form?

    Thanks.

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    Answered by carolgray on June 19, 2012 at 03:04 AM
    https://secure.jotform.net/form/12713135942
    Carol Gray, Midwife, LMT
    Craniosacral Therapy
    Study CST With Carol Gray
    www.CarolGray.com
    503-830-8995
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    JotForm Support

    Answered by jonathan on June 19, 2012 at 04:56 AM

    Hi Carol,

    I tried checking out your website on this URL

    http://www.carolgray.com/carolgray/Infant_Maternal_CST_Conference_2012.html

    to check the form, but the site would not load. 

    Perhaps this is not the correct URL were the form was used. As liyam initiated already, can you please provide us more info where to check the form.

    Will wait for your update.

    Thanks.

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    Answered by carolgray on June 19, 2012 at 12:03 PM
    https://secure.jotform.net/form/12713135942
    Carol Gray, Midwife, LMT
    Craniosacral Therapy
    Study CST With Carol Gray
    www.CarolGray.com
    503-830-8995
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    JotForm Support

    Answered by Mike_T on June 19, 2012 at 04:09 PM

    I have Cloned your form, but I was not able to reproduce the problem with fresh Dropbox integration from my side.

    Please switch off/on your Dropbox integration from your Submissions page in order to reset it. If that does not help, please let us know. Then, we will be able to forward it to our Development Team.

    Thank you for cooperation.

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    JotForm Support

    Answered by Mike_T on June 19, 2012 at 04:41 PM

    Please accept our apologies.

    We have made some more tests and it seems that we have found the problem.

    Now this issue has been escalated to our Development Team.

    We will get back to you as soon as we have any news.

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    Answered by carolgray on June 19, 2012 at 05:29 PM
    Thanks.
    Carol Gray, Midwife, LMT
    Craniosacral Therapy
    Study CST With Carol Gray
    www.CarolGray.com
    503-830-8995
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    Answered by jeanettebmz on June 20, 2012 at 12:21 PM

    Hello Carol

    The issue has been fixed, can you please re-integrate your form and let us know if it worked?

    Thanks

    Jeanette

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    Answered by carolgray on June 21, 2012 at 02:06 AM
    Thanks. It works now.
    Carol Gray, Midwife, LMT
    Craniosacral Therapy
    Study CST With Carol Gray
    www.CarolGray.com
    503-830-8995