My dropbox integration works - sort of / dropbox integration empty 0kb PDFs

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    carolgray
    Asked on June 19, 2012 at 01:56 AM

    It has been humming along just fine for many months. Tonight forms are being delivered to my dropbox, but with zero data.

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    liyam
    Answered on June 19, 2012 at 02:38 AM

    Hello carolgray.  Can you provide us the URL where you fill up and submit the form?

    Thanks.

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    carolgray
    Answered on June 19, 2012 at 03:04 AM
    https://secure.jotform.net/form/12713135942
    Carol Gray, Midwife, LMT
    Craniosacral Therapy
    Study CST With Carol Gray
    www.CarolGray.com
    503-830-8995
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    jonathan
    Answered on June 19, 2012 at 04:56 AM

    Hi Carol,

    I tried checking out your website on this URL

    http://www.carolgray.com/carolgray/Infant_Maternal_CST_Conference_2012.html

    to check the form, but the site would not load. 

    Perhaps this is not the correct URL were the form was used. As liyam initiated already, can you please provide us more info where to check the form.

    Will wait for your update.

    Thanks.

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    carolgray
    Answered on June 19, 2012 at 12:03 PM
    https://secure.jotform.net/form/12713135942
    Carol Gray, Midwife, LMT
    Craniosacral Therapy
    Study CST With Carol Gray
    www.CarolGray.com
    503-830-8995
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    Mike_T
    Answered on June 19, 2012 at 04:09 PM

    I have Cloned your form, but I was not able to reproduce the problem with fresh Dropbox integration from my side.

    Please switch off/on your Dropbox integration from your Submissions page in order to reset it. If that does not help, please let us know. Then, we will be able to forward it to our Development Team.

    Thank you for cooperation.

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    Mike_T
    Answered on June 19, 2012 at 04:41 PM

    Please accept our apologies.

    We have made some more tests and it seems that we have found the problem.

    Now this issue has been escalated to our Development Team.

    We will get back to you as soon as we have any news.

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    carolgray
    Answered on June 19, 2012 at 05:29 PM
    Thanks.
    Carol Gray, Midwife, LMT
    Craniosacral Therapy
    Study CST With Carol Gray
    www.CarolGray.com
    503-830-8995
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    jeanettebmz
    Answered on June 20, 2012 at 12:21 PM

    Hello Carol

    The issue has been fixed, can you please re-integrate your form and let us know if it worked?

    Thanks

    Jeanette

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    carolgray
    Answered on June 21, 2012 at 02:06 AM
    Thanks. It works now.
    Carol Gray, Midwife, LMT
    Craniosacral Therapy
    Study CST With Carol Gray
    www.CarolGray.com
    503-830-8995