What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I get PayPal integration working?

    Asked by karlinda on March 01, 2017 at 02:42 PM

    redirect to pay pal page style ?


    not sure what the problem is but the form is not working at checkout are. 


    comes up we cannot process this at this time please contact owner of website for other payment option?

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    JotForm Support

    Answered by Jan on March 01, 2017 at 04:55 PM

    I was able to replicate the issue. I did a test submission and I received an error:

    The error means that your PayPal account are not accepting payments for digitally delivered goods. You need to enable this option in your PayPal account, please check these guides: 




    You may also try disabling the "Digital Goods" option in you payment integration. Here's how;

    In Form Builder V4, select the payment field and then click the "Payment Settings" button. After that, go to the "Additional Gateway Settings" and turn OFF the "Digital Goods".


    Hope that helps. Thank you.