What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account was suspended for phishing, but I believe there has been a mistake.

    Asked by Doraly Aguirre-Palma  on March 01, 2017 at 05:08 PM

    I am creating a application form for my boss who is the president of our company, Sterling Lifestyle and Sterling Staff. I spent multiple hours creating this application and I would appreciate it if I could get it back. Please let me know if you need any kind of verification or other infromation. 

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    JotForm Support

    Answered by Chriistian on March 01, 2017 at 08:07 PM

    Your account has been suspended by our Anti-Phishing Tool. I checked your forms in your account and I noticed that there is an imported PDF form that is asking a password from the user. Please note that asking login credentials such as username and passwords from the user is against our Terms of Use and it will make your account suspended.

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    I have now removed the said field on your form and re-activated your account once again. Please refrain from doing this so that your account will not be suspended again.