help, Ive been autosuspended and dont know why

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    Asked on March 01, 2017 at 06:10 PM

    Help! Ive got autosuspended too, but I don't know how. I have been building my form with the installation ID provided by Worldpay and as far as I know there is no data held on the jotform side as everything is passed one way, to Worldpay, to their .php address. 

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    Answered on March 01, 2017 at 09:51 PM

    The account (ngw) was auto-suspended by the Anti-Phishing Tool. That's why your forms has been disabled. I went over your forms and checked the fields, I noticed that the form ( has a placeholder which is "Enter the Password". Asking such details from the users is against our Terms of Use.  

    If you want a security to your form or to limit the access to your form, you can rename the place holder like " Access Code" or "Access Key".

    I have now removed the placeholder of the said form and re-activated your account. 

    Let us know if you need further assistance.