What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    help, Ive been autosuspended and dont know why

    Asked by Nigel  on March 01, 2017 at 06:10 PM

    Help! Ive got autosuspended too, but I don't know how. I have been building my form with the installation ID provided by Worldpay and as far as I know there is no data held on the jotform side as everything is passed one way, to Worldpay, to their .php address. https://eu.jotform.com/build/70593745875370 

    Page URL:
    https://eu.jotform.com/build/70593745875370

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    JotForm Support

    Answered by Chriistian on March 01, 2017 at 09:51 PM

    The account (ngw) was auto-suspended by the Anti-Phishing Tool. That's why your forms has been disabled. I went over your forms and checked the fields, I noticed that the form (https://www.jotform.com/50903755720353) has a placeholder which is "Enter the Password". Asking such details from the users is against our Terms of Use.  

    If you want a security to your form or to limit the access to your form, you can rename the place holder like " Access Code" or "Access Key".

    I have now removed the placeholder of the said form and re-activated your account. 

    Let us know if you need further assistance.
    Regards