Forms squashed icon

  • kevinpclarke
    Asked on March 2, 2017 at 2:44 AM

    Dear Support,

    Since version 4 of Jotform my forms all appear to have their header icon squashed. This seems to be when viewing in FireFox, Edge, Chrome, and Safari. The only browser which seems to display ok is I.E.

    Please note all the forms have the same issue, however two examples are:

    https://form.jotformeu.com/kevinpclarke/contact-us-form 

    https://form.jotform.com/53331879364968 

    Any help would be much appreciated.

    Thanks for your help

    Regards

    Kevin

    Page URL: https://form.jotformeu.com/kevinpclarke/contact-us-form
  • Chriistian Jotform Support
    Replied on March 2, 2017 at 4:23 AM

    Sorry for the inconvenience.

    To properly view the image on the header group, please edit the source code of your form. See the steps below:

    1. Click the Source code icon.

    Forms squashed icon Image 1 Screenshot 40

    2. Look for the image width and change it to 100%.

    Forms squashed icon Image 2 Screenshot 51

    Result:

    Forms squashed icon Image 3 Screenshot 62

    Let us know if you need further assistance.
    Regards

  • kevinpclarke
    Replied on March 9, 2017 at 9:17 AM
    Hi Christian,

    Thanks for your quick reply. I managed to get one to work, but another form https://form.jotform.com/kevinpclarke/BISC-2017-Dance-Comp does not retain the setting of I did save it but it removes my edit?What am I doing wrong?Many thanksKevin...
  • kevinpclarke
    Replied on March 9, 2017 at 9:27 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • kevinpclarke
    Replied on March 9, 2017 at 9:30 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • kevinpclarke
    Replied on March 9, 2017 at 9:33 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • kevinpclarke
    Replied on March 9, 2017 at 9:45 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • kevinpclarke
    Replied on March 9, 2017 at 9:47 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • kevinpclarke
    Replied on March 9, 2017 at 9:49 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • kevinpclarke
    Replied on March 9, 2017 at 9:50 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • kevinpclarke
    Replied on March 9, 2017 at 9:50 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • kevinpclarke
    Replied on March 9, 2017 at 9:53 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • kevinpclarke
    Replied on March 9, 2017 at 9:56 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • kevinpclarke
    Replied on March 9, 2017 at 9:57 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • kevinpclarke
    Replied on March 9, 2017 at 10:06 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • kevinpclarke
    Replied on March 9, 2017 at 10:06 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...