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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms squashed icon

    Asked by kevinpclarke on March 02, 2017 at 02:44 AM

    Dear Support,

    Since version 4 of Jotform my forms all appear to have their header icon squashed. This seems to be when viewing in FireFox, Edge, Chrome, and Safari. The only browser which seems to display ok is I.E.

    Please note all the forms have the same issue, however two examples are:

    https://form.jotformeu.com/kevinpclarke/contact-us-form 

    https://form.jotform.com/53331879364968 

    Any help would be much appreciated.

    Thanks for your help

    Regards

    Kevin

    Page URL:
    https://form.jotformeu.com/kevinpclarke/contact-us-form

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 02, 2017 at 04:23 AM

    Sorry for the inconvenience.

    To properly view the image on the header group, please edit the source code of your form. See the steps below:

    1. Click the Source code icon.

    2. Look for the image width and change it to 100%.

    Result:

    Let us know if you need further assistance.
    Regards

  • Profile Image

    Answered by kevinpclarke on March 09, 2017 at 09:17 AM
    Hi Christian,

    Thanks for your quick reply. I managed to get one to work, but another form https://form.jotform.com/kevinpclarke/BISC-2017-Dance-Comp does not retain the setting of I did save it but it removes my edit?What am I doing wrong?Many thanksKevin...
  • Profile Image

    Answered by kevinpclarke on March 09, 2017 at 09:27 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • Profile Image

    Answered by kevinpclarke on March 09, 2017 at 09:30 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • Profile Image

    Answered by kevinpclarke on March 09, 2017 at 09:33 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • Profile Image

    Answered by kevinpclarke on March 09, 2017 at 09:45 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • Profile Image

    Answered by kevinpclarke on March 09, 2017 at 09:47 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • Profile Image

    Answered by kevinpclarke on March 09, 2017 at 09:49 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • Profile Image

    Answered by kevinpclarke on March 09, 2017 at 09:50 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • Profile Image

    Answered by kevinpclarke on March 09, 2017 at 09:50 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • Profile Image

    Answered by kevinpclarke on March 09, 2017 at 09:53 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • Profile Image

    Answered by kevinpclarke on March 09, 2017 at 09:56 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • Profile Image

    Answered by kevinpclarke on March 09, 2017 at 09:57 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • Profile Image

    Answered by kevinpclarke on March 09, 2017 at 10:06 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...
  • Profile Image

    Answered by kevinpclarke on March 09, 2017 at 10:06 AM
    Hi Christian,

    Not sure if you altered anything, but the forms are now remembering the style="width: 100%;"> so no action for now. I’ll let you know if it stope working.

    Many thanks
    Kevin

    ...