What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account got autosuspended

    Asked by jgarrettffhc on March 02, 2017 at 10:26 AM

    My account has been locked for phising again. I am employee of Friend Family Health Center and we are using your software and looking to purchase for our IT team. Can you please unlock it

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    JotForm Support

    Answered by AIDAN on March 02, 2017 at 01:19 PM

    Hi, thank you for contacting us.

    I inspected your account and found that it was indeed autosuspended.

    I then manually reviewed the form and found that you had a section that collects usernames and passwords, which violates our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    I have removed the offending fields, and re-activated your account, but please note that the inclusion of any fields that violate our terms would lead to account suspension again.

    I hope this helps. If you need further assistance please let us know. Thank you.