My account got autosuspended

  • Profile Image
    jgarrettffhc
    Asked on March 02, 2017 at 10:26 AM

    My account has been locked for phising again. I am employee of Friend Family Health Center and we are using your software and looking to purchase for our IT team. Can you please unlock it

  • Profile Image
    AIDAN
    Answered on March 02, 2017 at 01:19 PM

    Hi, thank you for contacting us.

    I inspected your account and found that it was indeed autosuspended.

    I then manually reviewed the form and found that you had a section that collects usernames and passwords, which violates our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    I have removed the offending fields, and re-activated your account, but please note that the inclusion of any fields that violate our terms would lead to account suspension again.

    I hope this helps. If you need further assistance please let us know. Thank you.