What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not loading for users located in China.

    Asked by ChelseaRose on March 02, 2017 at 10:36 AM

    Hello

     

    We work with students all over the world and we have a person who cannot open our application link and she is based in China.  How can we fix this?

     

    If it is a browser issue, Chrome is not available in China, so what else can we recommend.  

     

    Many thanks

    Page URL:
    https://www.jotform.com//?formID=63125571536152

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    JotForm Support

    Answered by BDAVID on March 02, 2017 at 01:37 PM

    Is there any error message received? If yes, please share it. Also, is only one person located in China reporting this issue? If there are more user reporting that the form is not loading through the direct link: https://form.jotform.com/63125571536152, please let us know, so we can forward this to our back-end team.

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    Answered by ChelseaRose on March 02, 2017 at 01:46 PM

    2 so far have reported.  One person reported the following "I tried to open the following link several times today. But the computer didn't work. The computer always says : "This website contains information of cheating. "  

    English is not their first language, but maybe you can understand the type of error they are receiving. 
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    JotForm Support

    Answered by BDAVID on March 02, 2017 at 03:21 PM

    That's odd, we apologize for the inconvenience. I have forwarded this to our developers to get further help. You will be notified via this thread about any updates.

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    JotForm Support

    Answered by Scott on March 03, 2017 at 12:27 PM

    Hey Chelsea,

    I checked our DNS status from the site Great Firewall of China.

    Right now, form.jotform.com seems to be blocked in China. But your users can still reach to your forms by the links I will provide below. There is not much we can do about this issue but I will talk this with our Development Operations team this Monday.

    Let us know if you ever need anything else,

    Cheers.

    Links

    https://form.jotform.us/63125571536152

    https://www.jotform.com/63125571536152

     

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    Answered by Prenicia on March 08, 2017 at 04:35 PM

    i have the same issue. my major clients are in China.  If the form won't work, i feel so sorry that we purchase a one year usage.  your guys should notify us when we purchased it.  pls pls build a team to work on that.

     

    thank you thank you

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    JotForm Support

    Answered by david on March 08, 2017 at 06:35 PM

    Your form should still be available by changing the links.  For example, this link would not work:

    http://form.jotform.com/form/70516599167164

    But this one would:

    http://www.jotform.us/form/70665864045159

    Adjust the beginning of your form links accordingly and they should work.

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    Answered by ChelseaRose on March 14, 2017 at 11:54 AM

    Thank you!  Changing the links did solve the problem for one of our major forms.

     

    But this one:  https://www.jotform.com/build/62845896624269  is still not working.

     

    This form redirects to other pages (set by conditions for the image radio dial) and those pages appear to have the url that solves the problem (i.e. they begin with http://www.jotform.us/) but they are not opening in China.  Please help!!

     

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    JotForm Support

    Answered by david on March 14, 2017 at 01:03 PM

    It seems as though https links are not working either.  Try changing from:

    https://www.jotform.us/form/70404428357152

    To:

    http://www.jotform.us/form/70404428357152

    I am getting errors from the https URL but not from the http URL.

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    Answered by ChelseaRose on March 14, 2017 at 01:34 PM

    I am worried that this will compromise the security of the information.  China is only one of the countries we work with.  

     

    I noticed that the forms I am redirect to have "?preview=true" at the end of the URL, is this a problem?

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    JotForm Support

    Answered by BDAVID on March 14, 2017 at 02:51 PM

    You can remove the "?preview=true" if you want to. Leaving there or removing it will not affect or compromise the security of the information.