Fresh account, can't login. Error code is "AUTOSUSPENDED"

  • TRPY
    Asked on March 2, 2017 at 4:46 PM

    Hello,

    I've created fresh account for our company. I've created account and I've created a simple form. I can't preview my from because it says "Form not found. This form is disabled". I thought that I haven't verified my email so I've waited several minutes to get the 'Verify Your Email Address" from noreply account. I get blank screen when I click "Verify Now" button and I get "AUTOSUSPENDED" error on login page.

    What can I do about it?

    Regards

    Turker TUNALI

    PS: Account's User Name is TRPY

    Jotform Thread 1080616 Screenshot
  • Jeanette JotForm Support
    Replied on March 2, 2017 at 7:52 PM

    I have unsuspended the account, it seems the word Giriş(in turkish) triggered it, as that word was marked as suspicious of phishing activity with 88% because it's translated as "login" , so please use another similar word for it. For now the account is back to normal.