What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    SpiceWorks: How do I see the email for the person who submitted the form?

    Asked by ctdstaffing on March 03, 2017 at 02:51 PM

    we use JotForm with SpiceWorks helpdesk.  When the form is submitted it sends to our general email (help @blahblah.com) and that in turn creates a ticket on Spiceworks.  Right now it is coming through showing the creator as JotForm rather than the submitters email which I thought I had selected.  How can I make this work?


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    JotForm Support

    Answered by Mike on March 03, 2017 at 07:13 PM

    I am afraid that we cannot send emails from user's email address. However, the Reply-To field should be properly populated with user's email address.

    I would like to suggest contacting SpiceWorks to see if they can use 'Reply-To:' field rather than 'To:' field as the from address.

    If you need any further assistance, please let us know.