SpiceWorks: How do I see the email for the person who submitted the form?

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    Asked on March 03, 2017 at 02:51 PM

    we use JotForm with SpiceWorks helpdesk.  When the form is submitted it sends to our general email (help @blahblah.com) and that in turn creates a ticket on Spiceworks.  Right now it is coming through showing the creator as JotForm rather than the submitters email which I thought I had selected.  How can I make this work?


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    Answered on March 03, 2017 at 07:13 PM

    I am afraid that we cannot send emails from user's email address. However, the Reply-To field should be properly populated with user's email address.

    I would like to suggest contacting SpiceWorks to see if they can use 'Reply-To:' field rather than 'To:' field as the from address.

    If you need any further assistance, please let us know.