What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am receiving 'Form not found This form is disabled.' error

    Asked by kelvinvasquez on March 05, 2017 at 12:19 AM

    PROBLEM WITH THE FORM SAID 

    Form not found

    This form is disabled.

    Page URL:
    https://form.jotform.co/70630752441854

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    JotForm Support

    Answered by Kiran on March 05, 2017 at 08:48 AM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. I notice that your JotForm is collecting Credit card information using plain text fields. It is not allowed to collect credit card information on plain text fields using JotForm. Such forms are considered as phishing forms and associated accounts will be automatically suspended. Please refer to our terms of usage for more information on phishing.

    If you need to receive payments, it is required to use one of the payment methods available in the form builder. These payment methods comply with the PCI/DSS security standards to process the payments securely.

    I have removed the guilty fields from the form and activated your account. Please refrain from adding such fields to your forms to avoid any further suspensions on your account. 

    Thanks!