What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Report of JotForm user violating TOS

    Asked by Elliot  on March 05, 2017 at 01:56 AM

    Hello, This jotform user is collecting credit card information. 

    (See the "Pay by Credit Card" section in the middle of the form)

    My understanding is that this collection of this sensitive information is not allowed by jotform TOS:


    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials.

    Can you please take action to help this jotform user better comply with the jotform terms of service.

    Thank you,

    -Elliot Smith

    Page URL:

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    JotForm Support

    Answered by Charlie on March 05, 2017 at 08:52 AM

    Hi Elliot,

    Thank you for reporting this to us. I've checked that form and the other forms of the user account cyouonop, that indeed it violates our terms of use. I have suspended the account. If you find similar forms, please do let us know. We do have an anti-Phishing system but not all of the forms can be scanned properly as we have hundreds of thousands of form. But rest assure that we are constantly improving the system for this kind of forms and violations.