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    Form with translation not working on phone

    Asked by tonycrowther on March 05, 2017 at 07:43 AM

    I have a Muse website which has a contact form which is translated into German within the form itself. Seen on PC or tablet this is fine, but the language 'flags' button disappears when viewed on Windows phone.  Any idea why?

    Page URL:
    http://www.gemmacrowther.com/wedding/rsvp.html

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    JotForm Support

    Answered by BDAVID on March 05, 2017 at 10:48 AM

    I just checked your form in a Iphone emulator, and the flag shows up:

    Let us know which mobile device and browser you are using, so we can test further. Let us know if you need more help.

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    Answered by tonycrowther on March 05, 2017 at 10:53 AM

    I'm using a Microsoft Lumia 950 running Windows 10 mobile.  Microsoft Edge browser.

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    JotForm Support

    Answered by Jim_R on March 05, 2017 at 01:03 PM

    Sorry but this looks like a browser-specific issue.

    1. Your tests worked on PC/tablet

    2. My colleague's test worked on an iOS emulator

    3. The tests I ran are with an Edge browser on a PC, and Chrome on an Android phone

    All of the above worked - We can then safely deduce that the feature itself works as intended except with Edge on a Windows Phone.

    Can you try opening it using a different browser, with Chrome perhaps, and see if that will make a difference?