What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account says suspended NOW

    Asked by Casuel Pitts  on March 06, 2017 at 06:40 AM

    this is the email I received but my account says suspended.

     

    Answered by Ian

     

    I had enabled the account. The account was autosuspended by our Phishing Detector tool. I had checked the forms and found it not to be spamming.

    Sorry for the inconvenience.

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    JotForm Support

    Answered by Chriistian on March 06, 2017 at 09:20 AM

    Hi,

     

    I checked your account (udsinc) and it us currently suspended because you are collecting credit card information on your form which is against our terms of use. The form in question is http://www.jotform.us/form/62536792590162.

     

    We do not allow our forms to collect sensitive information such as credit card information. Please remove the field in questions so we can activate your account.