Why Is My Form "Disabled"?

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    Asked on March 06, 2017 at 06:55 AM


    I've created a form, but every time I try to view it I am faced with a page that says "Form Disabled", despite the fact that I've selected "enable" and refreshed it many times. 
    I read lots of form comments similar to this, but all of them were problematic due to credit card/personal information. My form contains no such personal information - only a section to enter the user's username, which I receive no personal information from. 

    Besides for this, Jotform has been extremely wonderful to use.


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    Answered on March 06, 2017 at 09:44 AM

    Upon reviewing your form I can see it was suspended due to the field "Username": 

    Do note that even if you're not planning to steal information, our anti-phishing system will detect this and suspend the account since asking for usernames, passwords or any other sensitive info goes against our terms, I would suggest you to take a look on our terms page so you know what you cannot ask in your forms and avoid getting suspended: http://www.jotform.com/terms/ 

    I've removed the field from your form in order to reactivate your account, if you have any question, please let us know. 

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    Answered on March 06, 2017 at 10:21 AM

    That makes sense - thanks so much for your help!