My forms are not coming through to my email!

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    roglowemscouk
    Asked on June 20, 2012 at 05:24 AM

    I have lost business! My jotform is not coming through to my email address! Sometimes it does, however, when I go onto my jotform account I see I have submissions I have not received in my email box. The test email works fine from within jotform. 

    Why is this? 

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    gori-mathew
    Answered on June 20, 2012 at 06:17 AM

    Hi;

    We apologize for inconvenience caused to you. Can you please change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test? If this doesn't work please do let us know.

    You can also add JotMails ip addresses to your mail providers whitelists.

    JotMails IP Addresses

    If this still doesn't work, please do let us know.

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    Hexbound
    Answered on June 20, 2012 at 11:42 PM

    I am experiencing the same issue and have fixed the following. I tested it, but it's still not working?

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    liyam
    Answered on June 21, 2012 at 12:45 AM

    Hello Hexbound. Have you checked your junk mail folder if in any case the email notifications have landed there? 

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    Hexbound
    Answered on June 21, 2012 at 12:49 AM

    Yes I have. I am using Yahoo, and the emails worked a week or so ago, but it just stopped working. I've tested it multiple times and it refuses.

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    Hexbound
    Answered on June 21, 2012 at 01:08 AM

    I have another form that works, but this one form--it isn't.

    https://secure.jotform.us/form/21464607645153

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    gori-mathew
    Answered on June 21, 2012 at 07:00 AM

    I have cloned this form, made submission and was able to get email notification. Please can you counter-check the email address inputted if it is right (You can delete existing and re-enter, or use different email address like gmail and check).

    To change email address for a form, please follow the steps below:
    1. Open the form on the form editor
    2. Click on "Setup & Share" tab on the top toolbar
    3. Click on "Email Alerts"
    4. Click on "Notifications"
    5. Click "Reply-to and Recipient Settings"
    6. Change the email address on the lower bottom corner.

    Lets know if you managed to get it working.

     

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    Hexbound
    Answered on June 21, 2012 at 01:27 PM

    I've doubled checked everything and it is correct. I even cloned the form that was functioning and edited it, and made sure everything panned out correctly. For some reason it refuses to function, and I don't know why...

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    Mike_T
    Answered on June 21, 2012 at 05:28 PM

    Do you receive the messages now when you use noreply@jotform.com Sender E-mail for your forms?

    If that does not work too, please let us know.

    Thank you for cooperation.

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    Hexbound
    Answered on June 21, 2012 at 07:23 PM

    I had made that change, but it didn't solve the problem. Only one of my forms seem to work.

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    Mike_T
    Answered on June 21, 2012 at 07:27 PM

    Thank you for provided information.

    What form do you mean?

    Are you trying to get the message using Test Email button or actual submissions are not going to your email?

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    Hexbound
    Answered on June 21, 2012 at 07:27 PM

    Oh thank Gaga.

    The form has started working again! Thankfully.

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    Mike_T
    Answered on June 21, 2012 at 07:28 PM

    You are welcome!