Trying to create a pdf document from a jotform - "working" is all that happens

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    rasaladin
    Asked on March 06, 2017 at 12:02 PM

    I've created multiple form and now I'd like to create a printable pdf form for each one.  When I click on create pdf form, it shows "working" but nothing is ever created.

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    david
    Answered on March 06, 2017 at 01:09 PM

    I cloned your form to test it and was able to create a fillable PDF copy without issue:

    Are you still unable to do so on your end?  Let us know and we will be happy to have another look.  As far as I can tell though, you should be able to create a fillable PDF copy of your form at this time. 

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    rasaladin
    Answered on March 06, 2017 at 01:42 PM

    It works if I don't unclick the "include submit button".  If I uncheck that box, it does not work - just continues to show "working"

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    rasaladin
    Answered on March 06, 2017 at 01:43 PM

    I also just tried with this form - and it's not working...

     

    https://form.jotform.com/70294701374152

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    david
    Answered on March 06, 2017 at 02:24 PM

    I checked with the submit button option unchecked and was still able to create a PDF of the form:

    I also checked the time/material form directly from your account.  That worked as well:

    Does it only not work when removing the submit button?  It should be working either way as far as I can tell.

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    rasaladin
    Answered on March 06, 2017 at 02:50 PM

    The Time/Material form (second one) now works both ways.  The first one still does not work when I uncheck the submit button.

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    david
    Answered on March 06, 2017 at 03:04 PM

    I was able to create a copy of the drivers vehicle inspection report from your account as well.  Check that one again to see if it is working.

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    rasaladin
    Answered on March 06, 2017 at 03:10 PM

    Yes, I refreshed the page and it is now working.  Thanks.