Trying to create a pdf document from a jotform - "working" is all that happens

  • rasaladin
    Asked on March 6, 2017 at 12:02 PM

    I've created multiple form and now I'd like to create a printable pdf form for each one.  When I click on create pdf form, it shows "working" but nothing is ever created.

  • David JotForm Support
    Replied on March 6, 2017 at 1:09 PM

    I cloned your form to test it and was able to create a fillable PDF copy without issue:

    Trying to create a pdf document from a jotform   working is all that happens Image 1 Screenshot 20

    Are you still unable to do so on your end?  Let us know and we will be happy to have another look.  As far as I can tell though, you should be able to create a fillable PDF copy of your form at this time. 

  • rasaladin
    Replied on March 6, 2017 at 1:42 PM

    It works if I don't unclick the "include submit button".  If I uncheck that box, it does not work - just continues to show "working"

  • rasaladin
    Replied on March 6, 2017 at 1:43 PM

    I also just tried with this form - and it's not working...

     

    https://form.jotform.com/70294701374152

  • David JotForm Support
    Replied on March 6, 2017 at 2:24 PM

    I checked with the submit button option unchecked and was still able to create a PDF of the form:

    Trying to create a pdf document from a jotform   working is all that happens Image 1 Screenshot 30

    I also checked the time/material form directly from your account.  That worked as well:

    Trying to create a pdf document from a jotform   working is all that happens Image 2 Screenshot 41

    Does it only not work when removing the submit button?  It should be working either way as far as I can tell.

  • rasaladin
    Replied on March 6, 2017 at 2:50 PM

    The Time/Material form (second one) now works both ways.  The first one still does not work when I uncheck the submit button.

  • David JotForm Support
    Replied on March 6, 2017 at 3:04 PM

    I was able to create a copy of the drivers vehicle inspection report from your account as well.  Check that one again to see if it is working.

  • rasaladin
    Replied on March 6, 2017 at 3:10 PM

    Yes, I refreshed the page and it is now working.  Thanks.