What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    v4 Autoresponder: Reply-To Email Field will not accept form values in this format: {value}

    Asked by rleathers on March 06, 2017 at 04:15 PM

    Problem with this form:


    In the reply-to email field, I can not put the value that corresponds to the email address that my users enter into the form. It says that the form value isn't in the correct format. But I have done this before with the V3 builder and it worked fine.

    Bad example from https://form.jotform.com/70645968636168


    Good example from https://form.jotform.com/63555720100142


    Page URL:

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    JotForm Support

    Answered by Mike on March 06, 2017 at 06:19 PM

    I was able to reproduce the issue so I have forwarded a ticket to our developers.

    In the meantime, you can try to add the {value} to the 'Reply-to Email', then to the 'Sender Name' and save your changes. It should save the values that way.

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    Answered by rleathers on March 06, 2017 at 08:24 PM

    Thank you for looking into this. The workaround seems to be functioning. 

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    JotForm Developer

    Answered by irem on March 07, 2017 at 07:26 AM


    We are sorry for the inconvenience we may have caused to you.

    The problem should be fixed. Now, you can save your form fields as a reply-to address in your autoresponder email.

    Please check it and let me know if you need anything further.

    Thank you for contacting.