v4 Autoresponder: Reply-To Email Field will not accept form values in this format: {value}

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    Asked on March 06, 2017 at 04:15 PM

    Problem with this form:


    In the reply-to email field, I can not put the value that corresponds to the email address that my users enter into the form. It says that the form value isn't in the correct format. But I have done this before with the V3 builder and it worked fine.

    Bad example from https://form.jotform.com/70645968636168


    Good example from https://form.jotform.com/63555720100142


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    Answered on March 06, 2017 at 06:19 PM

    I was able to reproduce the issue so I have forwarded a ticket to our developers.

    In the meantime, you can try to add the {value} to the 'Reply-to Email', then to the 'Sender Name' and save your changes. It should save the values that way.

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    Answered on March 06, 2017 at 08:24 PM

    Thank you for looking into this. The workaround seems to be functioning. 

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    Answered on March 07, 2017 at 07:26 AM


    We are sorry for the inconvenience we may have caused to you.

    The problem should be fixed. Now, you can save your form fields as a reply-to address in your autoresponder email.

    Please check it and let me know if you need anything further.

    Thank you for contacting.