Is JotForm undertaking maintenance at the moment?

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    Asked on March 06, 2017 at 10:27 PM

    Hi Jotform,

    We have had several complaints from 3 separate clients( all from 3 separate states in Australia) saying they are having problems completing their forms & uploading documents "slow & clunky".

    When my boss went to edit a submission( from email notification) there was nothing there on the form and he had to login into jotform to edit the submission.

    Any ideas??



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    Answered on March 07, 2017 at 01:24 AM

    We have not received any reports with the server performance from the region and it should be working fine. I have tested editing a submission using a proxy server of Australia and was able to edit it without any issue.

    Could you try using a different browser or logging to your JotForm account using a different connection (may be on mobile) to see if that works?

    Please get back to us if the issue still persists. We will be happy to take a look again.