What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is JotForm undertaking maintenance at the moment?

    Asked by ComplianceChief on March 06, 2017 at 10:27 PM

    Hi Jotform,

    We have had several complaints from 3 separate clients( all from 3 separate states in Australia) saying they are having problems completing their forms & uploading documents "slow & clunky".

    When my boss went to edit a submission( from email notification) there was nothing there on the form and he had to login into jotform to edit the submission.

    Any ideas??

    Thanks

    Lisa

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    JotForm Support

    Answered by Kiran on March 07, 2017 at 01:24 AM

    We have not received any reports with the server performance from the region and it should be working fine. I have tested editing a submission using a proxy server of Australia and was able to edit it without any issue.

    Could you try using a different browser or logging to your JotForm account using a different connection (may be on mobile) to see if that works?

    Please get back to us if the issue still persists. We will be happy to take a look again.