Why sub-user can not view submissions?

  • Profile Image
    agdacano
    Asked on March 07, 2017 at 06:27 AM

    Dear,

     

    We created a subuser that can edit and see all the forms also reports.

    But this subuser cannot see any of the reporting or information we have.

     

    The subuser name is: raquelsubirats

     

    Could you please help us?

     

    Thanks

  • Profile Image
    Nik_C
    Answered on March 07, 2017 at 10:03 AM

    I tested your forms by using the sub-user and I couldn't replicate this issue, all forms and submissions are showing fine:

    Also, I noticed that you're storing your Data in US and your user is storing in EU. So please ask your sub-user to uncheck the Europe Datacenter option:

    So they will be able to view submissions.

    If you have any further questions please let us know.

    Thank you!

  • Profile Image
    agdacano
    Answered on March 09, 2017 at 10:19 AM
    Hi,
    We did so, but the sub-user still cannot see the submissions or what it is
    called here in spain "envíos".
    Please could you verify everything we did is correct?
    Thanks
    2017-03-07 16:02 GMT+01:00 JotForm :
    ...
  • Profile Image
    agdacano
    Answered on March 09, 2017 at 10:20 AM
    Hi,
    We did so, but the sub-user still cannot see the submissions or what it is
    called here in spain "envíos".
    Please could you verify everything we did is correct?
    Thanks
    2017-03-07 16:02 GMT+01:00 JotForm :
    ...
  • Profile Image
    Nik_C
    Answered on March 09, 2017 at 12:23 PM

    I checked your sub-user but Data is still stored in EU: 

    Could you please ask them to uncheck that option and see if they are able to see submissions?

    If the issue persists please let us know.

    Thank you!