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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why sub-user can not view submissions?

    Asked by agdacano on March 07, 2017 at 06:27 AM

    Dear,

     

    We created a subuser that can edit and see all the forms also reports.

    But this subuser cannot see any of the reporting or information we have.

     

    The subuser name is: raquelsubirats

     

    Could you please help us?

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 07, 2017 at 10:03 AM

    I tested your forms by using the sub-user and I couldn't replicate this issue, all forms and submissions are showing fine:

    Also, I noticed that you're storing your Data in US and your user is storing in EU. So please ask your sub-user to uncheck the Europe Datacenter option:

    So they will be able to view submissions.

    If you have any further questions please let us know.

    Thank you!

  • Profile Image

    Answered by agdacano on March 09, 2017 at 10:19 AM
    Hi,
    We did so, but the sub-user still cannot see the submissions or what it is
    called here in spain "envíos".
    Please could you verify everything we did is correct?
    Thanks
    2017-03-07 16:02 GMT+01:00 JotForm :
    ...
  • Profile Image

    Answered by agdacano on March 09, 2017 at 10:20 AM
    Hi,
    We did so, but the sub-user still cannot see the submissions or what it is
    called here in spain "envíos".
    Please could you verify everything we did is correct?
    Thanks
    2017-03-07 16:02 GMT+01:00 JotForm :
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on March 09, 2017 at 12:23 PM

    I checked your sub-user but Data is still stored in EU: 

    Could you please ask them to uncheck that option and see if they are able to see submissions?

    If the issue persists please let us know.

    Thank you!