Why sub-user can not view submissions?

Dear,

 

We created a subuser that can edit and see all the forms also reports.

But this subuser cannot see any of the reporting or information we have.

 

The subuser name is: raquelsubirats

 

Could you please help us?

 

Thanks

UPDATE: Effective October 2018 the Sub-User feature has been discontinued and is no longer available for creating new sub-users. If you had been using this feature previously, you're grandfathered.  

If you would like to have additional users added to your account, please check out JotForm Enterprise.

I tested your forms by using the sub-user and I couldn't replicate this issue, all forms and submissions are showing fine:

Also, I noticed that you're storing your Data in US and your user is storing in EU. So please ask your sub-user to uncheck the Europe Datacenter option:

So they will be able to view submissions.

If you have any further questions please let us know.

Thank you!

Hi,
We did so, but the sub-user still cannot see the submissions or what it is
called here in spain "envíos".
Please could you verify everything we did is correct?
Thanks
2017-03-07 16:02 GMT+01:00 JotForm :
...

Hi,
We did so, but the sub-user still cannot see the submissions or what it is
called here in spain "envíos".
Please could you verify everything we did is correct?
Thanks
2017-03-07 16:02 GMT+01:00 JotForm :
...

I checked your sub-user but Data is still stored in EU: 

Could you please ask them to uncheck that option and see if they are able to see submissions?

If the issue persists please let us know.

Thank you!