What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there any solution so we can ask for username and password in the form?

    Asked by AliSultan on March 07, 2017 at 06:50 AM

    Our company requires username and password of the clients to start working on their projects. Is there any solution to this?

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    JotForm Support

    Answered by Welvin on March 07, 2017 at 10:12 AM

    We do not allow forms to collect usernames and password. A workaround would be the following:

    1. Ask the basic details in the form such as the website information and what service they needed from you. 

    2. Create an autoresponder email. In the email, add an instruction on how they can send you the usernames and password. Either through an email or a phone call. Or, you add the instruction in the form using our text field.

    It's a two-way process but should work for you.

    Let us know if you have any further questions.