What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why isn't my form responsive

    Asked by Paradisemike on March 07, 2017 at 09:46 AM

    hello, my website is http://islandtaxi.com/reservations/ and the form on that page is not responsive on mobile. only portions of the text fields are visible. 

     

    How can I make this form more responsive to mobile?

    Page URL:
    http://islandtaxi.com/reservations/

  • Profile Image
    JotForm Support

    Answered by liyam on March 07, 2017 at 12:07 PM

    Hello,

    You can add a mobile responsive widget on your form, but you'll need to go to the older version of the form builder in order to add this. To change to the older version of the builder, go to https://www.jotform.com/myaccount/settings and then select Version 3. 

    Once done, edit your form again. Expand the Widgets on the left, search for the keyword Mobile Responsive and add it in to your form.

    Once added, press the Save button on the upper-left part of the builder. 

    If you have other questions please let us know.

  • Profile Image

    Answered by Paradisemike on March 09, 2017 at 10:20 AM
    Hello! Thank you for the email.
    I checked my settings and I have been using version 3. I just changed it to
    version 4 hoping that may fix it.
    Also, I cannot add the mobile responsive widget as it seems to have been
    removed.
    any other help?
    thank you!
    ...
  • Profile Image

    Answered by Paradisemike on March 09, 2017 at 10:21 AM
    Hello! Thank you for the email.
    I checked my settings and I have been using version 3. I just changed it to
    version 4 hoping that may fix it.
    Also, I cannot add the mobile responsive widget as it seems to have been
    removed.
    any other help?
    thank you!
    ...
  • Profile Image
    JotForm Support

    Answered by david on March 09, 2017 at 05:54 PM

    Unfortunately, the widget does not seem to be available in the V4 builder at this time.  Loading the V3 builder temporarily should allow you to add the widget.