Change email address that receives notification about form submissions

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    Asked on March 07, 2017 at 11:11 AM

    I have forms in my account under my administrator email address (lets call it email1). I want to specify a different email address (call it email2) to actually receive notifications when forms are submitted. I went into "Settings", then "Emails", then for each notification, on the "Recipients" tab, in the "Recipient email" box, I typed email2. Also added email2 as a subuser in my account settings. But still, all notifications about form submissions are coming back to email1. How do I change this?

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    Answered on March 07, 2017 at 01:19 PM

    Please be noted that adding the email address in the Recipients tab would be enough and it is not required to set the user as sub-account user. If you are entering the email address in the sub-account users, it means you are giving access to the forms/submissions to view/edit them. You may remove the sub-account users if you do not want them to access your forms/submissions.

    I checked the email history log and notice that you are sending the Test email in the notification. Please be noted that the test email will always be sending the email to the account registered email address. In order to receive the email notification to the recipients set, please try submitting the form normally.

    Hope this information helps!