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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I link my form to paypal?

    Asked by SWCCArt on March 07, 2017 at 02:31 PM

    On the spot where you set up the "Sandbox", etc. It wants my Paypal Account name but when I type in my Paypal email address, that's what shows up when I submit my form. When it takes me to Paypal, my email address is listed.

    I don't want my customers to log into my account. Plus, I want the option for them to use debit or credit cards.

    This is SO confusing! 

    Linda Dainty

    Page URL:
    https://form.jotform.us/SWCCArt/carepak

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    JotForm Support

    Answered by jonathan on March 07, 2017 at 05:40 PM

    Hi Linda,

    There are actually 2 type of Paypal payment available. 

    #1 Paypal Standard

    #2 Paypal Pro 

    User guide: https://www.jotform.com/help/183-Difference-Between-PayPal-PayPal-Pro

    If you want to have the feature that will allow user to use credit card payment, you must use Paypal PRO. You must be using only the Paypal Standard payment tool on your form.

    I recommend reviewing also this user guide: How-to-Test-Paypal-Payment-Form

    Let us know if you need further assistance.