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  • Profile Image

    having trouble with email notifications

    Asked by labman3 on March 07, 2017 at 02:33 PM

    My form: https://www.jotform.com/?formID=63155474496162

     

    Hi all,

    I'm having issues with email notifications. the way it should work is: it's a 2 part form. 1st part is for me(maintenance dept.) and the 2nd part once complete goes back to originating person.

    thank you.

    Page URL:
    https://www.jotform.com/?formID=63155474496162

  • Profile Image
    JotForm Support

    Answered by david on March 07, 2017 at 05:41 PM

    I checked our logs for the address in the email notification in your form and the emails look to be sending without issue.  If they are not showing in your inbox, check your spam/junkmail folder to ensure they are not being filtered there. 

    If this is not the issue, let us know a bit more detail regarding what is not working correctly and we will be happy to assist you further.

  • Profile Image

    Answered by labman3 on March 08, 2017 at 11:03 AM

    The issue I'm having is that the original requester is not receiving the form once I complete and press send again.

     

     

    I created a two part form for co-workers to submit maintenance request to me. co-worker completes part 1 (they can't see part 2) and sends it to me.

    when I complete the work, I fill in the appropriate information on part 2 and send back to original requester.

    Maybe I can label part 1 as "Open Maintenance Request" and Part 2 as "Closed Maintenance Request"

    Hope this makes more sense?

    https://www.jotform.com/?formID=63155474496162

    Thank you

     

  • Profile Image
    JotForm Support

    Answered by david on March 08, 2017 at 12:10 PM

    Autoresponder emails do not trigger with submissions edits unless "Send On Edit" is enabled:

    Set that option to "Yes" and I believe your setup will work as expected.

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    Answered by labman3 on March 08, 2017 at 01:23 PM

    Thank you for your help.

    The emails show up incorrectly as noted in the following picture.

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    JotForm Support

    Answered by david on March 08, 2017 at 02:44 PM

    The sender email for your notification is correct:

    The address shown is where the email is sent from.  The name shown is the name entered in the form.

    Since your "Reply To" email address is set to the email field in your form, if you click "Reply" from that email, it would go to the darlene@ address.