What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    WHY AREN'T CHANGES UPDATING TODAY 6/20

    Asked by xcitemedia on June 20, 2012 at 02:26 PM

    When I'm making changes to form it is not updating on web site. It appears to be updating in jotform but not making it over to web site.

    Page URL:
    http://hcpotterlaw.com/

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    Answered by LCH on June 20, 2012 at 02:31 PM

    Yes ! I have the same problem (I just posted a requested). The problem is new (I noticed that since two weeks)

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    Answered by chitu on June 20, 2012 at 02:33 PM

    I keep getting Form Data Cannot Be Decoded error when trying to preview my form I'm creating.

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    Answered by xcitemedia on June 20, 2012 at 02:35 PM

    Does any employee from jot form ever respond to messages in here. Or does any one have a number that I can call jot forms.

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    JotForm Support

    Answered by Goldo on June 20, 2012 at 02:45 PM

    xcitemedia:

    The issue you are having is a caching issue when using the http://form.jotform version of the form. Replacing it with http://www.jotform should fix it.

    Replace the embed code in your website with this:

    <script src="//www.jotformpro.com/jsform/12260339547"></script>

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    chitu:

    I have replied to your started thread.

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    Answered by xcitemedia on June 20, 2012 at 03:02 PM

    Goldo-We have about 150 forms out there, do i need to do this to all old forms that have been created?

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    JotForm Support

    Answered by Goldo on June 20, 2012 at 03:16 PM

    Changes will take effect to your forms eventually. However, you can apply the fix to some forms.