What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Keep getting "Form is Disabled" alert

    Asked by onceyougomac on March 07, 2017 at 09:28 PM

    I keep getting the "Form is Disabled" alert when attempting to access forms that are enabled.

    Page URL:
    https://form.jotform.com/70540699588169

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    JotForm Support

    Answered by Chriistian on March 07, 2017 at 10:57 PM

    Your account was auto-suspended by our Anti-Phishing Tool and made your forms disabled. I checked one of your forms and I noticed that the form (http://www.jotform.us/form/70540699588169) has fields that asking for Credit Card details to the users. Please note that asking such details to the users is against our Terms of Use.

    If you want to ask payments from the user, you can use our Payment Processing Gateways instead. Here's the link: Payment Processing Apps.

    I removed now the guilty fields and re-activated your account. Please refrain from doing this so that you will not be suspended again.


    Regards