What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is suspended and I have no way to reactivate it

    Asked by alex Wingert  on March 08, 2017 at 12:07 PM

    I can't access my account. One of our forms stopped working and now I try to log in and it says suspended.

     

    What do I do?

     

    The account username is advisorwebsites and the account email is support@advisorwebsites.com

     

    Please help thanks!

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    JotForm Support

    Answered by AIDAN on March 08, 2017 at 01:12 PM

    Hi Alex, thank you for contacting us.

    I have inspected your account and found that your form ID 70474679954271 named "QFS" is collecting logins and passwords, in violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you need further assistance please let us know. We will be happy to help. Thank you.