What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I make my form load from a secured URL?

    Asked by greeleyshuttle on March 08, 2017 at 12:55 PM

    We put our form on our website. customers  can purchase products online with square card reader, but we had a security concern. How can we get this form secured? 

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    JotForm Support

    Answered by Jim_R on March 08, 2017 at 02:12 PM

    All forms created in Jotform are and should be running on SSL by default.

    Related article: All-Forms-are-Now-Secure-by-Default-The-SSL-Limits-on-Free-Accounts-are-Lifted

    On top of that, the forms and submissions are transmitted securely with a 256 bit high-grade encryption, which means that data is encrypted during the transmission and cannot be interrupted by anyone else. We have an SSL certificate that uses SHA256 with RSA encryption https://www.ssllabs.com/ssltest/analyze.html?d=secure.jotform.com 

    To ensure you're using the https (SSL) version of the form, make sure that the embedded codes use the https (SSL) version too.


    https://www.jotform.com/70658941340155 (Secured)

    http://www.jotform.com/70658941340155 (Not secured)

    If you could share with us the page/URL where the form was embedded, we can check it and see if it's using https or not.

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    JotForm Support Manager

    Answered by Jeanette on March 08, 2017 at 02:23 PM

    Please dismiss this part of the answer:

    We are also Safe Harbor Certified: Announcing-JotForm-s-Safe-Harbor-Certification

    You should use this feature for European accounts or for companies with branches in Europe:
    Please check that link and also the related one in order to setup the account to store the data in Europe, when you are done, data will be securely stored according to new European bylaws, so there will be no need to sign any Privacy Shield agreement as the way we have setup our servers are compliant with EU regulations.