Meu e-mail foi bloqueado. O que faço? | My email has been blocked. What do I do?

  • Profile Image
    bbagenciaweb
    Asked on June 20, 2012 at 07:17 PM

    Em Portugués:

    Quando solicito um e-mail teste para testar se a configuração de recebimento de alertas está em ordem, uma janela se abre dizendo que meu e-mail foi bloqueado pela JotForm, e por isso não recebo e-mails de alerta. O que é isso? Por que meu e-mail foi bloqueado?

    Muito obrigado!

     

     

    In English:

    When I request an email test to test if the pickup configuration of alerts is in order, a window opens saying that my email was blocked by JotForm, and so don't get alert emails. What is this? Why does my email was blocked? Thank you very much!

  • Profile Image
    NeilVicente
    Answered on June 20, 2012 at 08:05 PM

    Your email was added to our server's bounce list. This happened because your mail provider refuses to accept emails from us.

    I have now removed the email from the bounce list so it should work fine, for now.

    Kindly show this message to your mail provider's technical department:

    Reason(s) : 5.1.0 - Unknown address error 554-'5.7.1 : Relay access denied'

    Also, have them whitelist the IP addresses in this page to ensure maximum deliverability of emails.

  • Profile Image
    NeilVicente
    Answered on June 20, 2012 at 08:08 PM

    By the way, this resource page might help with the error.

    http://support.mailhostbox.com/email-administrators-guide/error-codes