What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Meu e-mail foi bloqueado. O que faço? | My email has been blocked. What do I do?

    Asked by bbagenciaweb on June 20, 2012 at 07:17 PM

    Em Portugués:

    Quando solicito um e-mail teste para testar se a configuração de recebimento de alertas está em ordem, uma janela se abre dizendo que meu e-mail foi bloqueado pela JotForm, e por isso não recebo e-mails de alerta. O que é isso? Por que meu e-mail foi bloqueado?

    Muito obrigado!



    In English:

    When I request an email test to test if the pickup configuration of alerts is in order, a window opens saying that my email was blocked by JotForm, and so don't get alert emails. What is this? Why does my email was blocked? Thank you very much!

    Page URL:

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    JotForm Support

    Answered by NeilVicente on June 20, 2012 at 08:05 PM

    Your email was added to our server's bounce list. This happened because your mail provider refuses to accept emails from us.

    I have now removed the email from the bounce list so it should work fine, for now.

    Kindly show this message to your mail provider's technical department:

    Reason(s) : 5.1.0 - Unknown address error 554-'5.7.1 : Relay access denied'

    Also, have them whitelist the IP addresses in this page to ensure maximum deliverability of emails.

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    JotForm Support

    Answered by NeilVicente on June 20, 2012 at 08:08 PM

    By the way, this resource page might help with the error.