What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing submissions !

    Asked by VIBOT on March 08, 2017 at 05:23 PM


    We had a "bronze" or equilavent plan and we received an email this week to inform us that it has been downgraded. We renewed the fees and pass back to "bronze"... However, I can see that some submissions are now missing. How can we retrieve them???

    Best regards,


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    JotForm Support

    Answered by jonathan on March 08, 2017 at 07:32 PM

    I have now recalculated your total submissions and restored archived data when the account was downgraded. Please check again now when logged in to your account https://www.jotform.com/login

    Let us know if not resolved.