Missing submissions !

Hello,

We had a "bronze" or equilavent plan and we received an email this week to inform us that it has been downgraded. We renewed the fees and pass back to "bronze"... However, I can see that some submissions are now missing. How can we retrieve them???

Best regards,

DF

I have now recalculated your total submissions and restored archived data when the account was downgraded. Please check again now when logged in to your account https://www.jotform.com/login

Let us know if not resolved.