Missing submissions !

  • Profile Image
    VIBOT
    Asked on March 08, 2017 at 05:23 PM

    Hello,

    We had a "bronze" or equilavent plan and we received an email this week to inform us that it has been downgraded. We renewed the fees and pass back to "bronze"... However, I can see that some submissions are now missing. How can we retrieve them???

    Best regards,

    DF

  • Profile Image
    jonathan
    Answered on March 08, 2017 at 07:32 PM

    I have now recalculated your total submissions and restored archived data when the account was downgraded. Please check again now when logged in to your account https://www.jotform.com/login

    Let us know if not resolved.