Upload Audio files are broken and cannot be downloaded

  • Profile Image
    Asked on March 09, 2017 at 02:21 AM

    Recently (since the introduction of V4) our clients are continually experiencing problems in sending WAV / MP3 files (max. size 80Mb) to us via our online JotForms.

    When I click on the file name either on the email notification received from JotForm or directly in the SUBMISSIONS listings, I am just shown a text link (NOT a hypertext link) and cannot download any AUDIO file at all.

    This is a serious issue for us and causes annoyance when having to request that clients send their audio files to us via HIGHTAIL / DROPBOX etc.

    Please investigate this as a matter of urgency.

  • Profile Image
    Answered on March 09, 2017 at 03:54 AM

    I was also not able to download your files from submission page and from email Notification that was sent. 

    I have cloned your form and I made a test submission. I was able to download the audio file that I uploaded from the submission page and email notification.

    Most likely files failed to transfer to the file server. 

    However I will escalate this issue to our developers, so that they can check what happened and to see if it is possible to recover your files. 

    For now I can only suggest you to ask your users to upload files again.