What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upload Audio files are broken and cannot be downloaded

    Asked by maorimusic on March 09, 2017 at 02:21 AM

    Recently (since the introduction of V4) our clients are continually experiencing problems in sending WAV / MP3 files (max. size 80Mb) to us via our online JotForms.

    When I click on the file name either on the email notification received from JotForm or directly in the SUBMISSIONS listings, I am just shown a text link (NOT a hypertext link) and cannot download any AUDIO file at all.

    This is a serious issue for us and causes annoyance when having to request that clients send their audio files to us via HIGHTAIL / DROPBOX etc.

    Please investigate this as a matter of urgency.

    Page URL:
    http://www.confidentialrecords.co.uk/distrib1a.htm

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    JotForm Support

    Answered by BJoanna on March 09, 2017 at 03:54 AM

    I was also not able to download your files from submission page and from email Notification that was sent. 

    I have cloned your form and I made a test submission. I was able to download the audio file that I uploaded from the submission page and email notification.

    Most likely files failed to transfer to the file server. 

    However I will escalate this issue to our developers, so that they can check what happened and to see if it is possible to recover your files. 

    For now I can only suggest you to ask your users to upload files again.