Form is not available but it is working on another page

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    sbufsaweb
    Asked on March 09, 2017 at 09:25 AM

    I have a form that is unavailable on my main contact page (http://www.stonybrook.edu/commcms/mealplan/contact.php), but appearing fine on my homepage (http://www.stonybrook.edu/commcms/mealplan).

    It's a very simple contact form (name, email, message) that uses the "Get Page URL" widget to hide the header from appearing on the homepage. It works fine on the homepage, but not on the contact page.

    I tried to remove the widget and disable the condition, but still no luck. Any reason why and how can I fix it?

    TIA

  • Profile Image
    Jan
    Answered on March 09, 2017 at 02:30 PM

    The form embedded in the Contact Page is different from the one embedded on the Home Page.

    Contact Page - https://www.jotformpro.com/form/62424836816966

    Home Page - https://www.jotformpro.com/form/70655152191958

    The form embedded on the Contact Page is currently disabled. You need to enable it, here's how:

    In My Forms page, select the form and then click the "More" button. After that, click the "Enable" option.

    Hope that helps. Let us know if you need further help. Thank you.

  • Profile Image
    sbufsaweb
    Answered on March 09, 2017 at 03:50 PM

    Thanks, that does help, but something is awry with the publish options when copying from the forms list page using the quick pulldown option.. The link to the form is correct on there, but the iframe embed code is the wrong url. When I click Edit the Form and then go to the publish option from there everything is fine. I'm guessing it's some kind of backend issue. Just thought I'd let you guys know...

    Thanks

  • Profile Image
    Jan
    Answered on March 09, 2017 at 05:20 PM

    Glad to hear that. Unfortunately, I wasn't able to replicate the issue regarding the Publish function.

    Here's a screen capture in Form Builder V4:

    Here's a screen capture in Form Builder V3:

    As you can see, the form ID/URL matches the direct link, normal embed and iFrame code.

    If you need further assistance, please let us know. Thank you.

  • Profile Image
    sbufsaweb
    Answered on March 10, 2017 at 08:46 AM

    Yup, I see the same, but when I use the quick drop down list from the form list view that's where the issue comes into play. Check out the screen shots below. :)

     

  • Profile Image
    Jan
    Answered on March 10, 2017 at 12:43 PM

    Thank you for the screenshots you provided.

    May I ask if this is a cloned form (https://www.jotformpro.com/form/70655152191958)? If it is, then most likely that is the cause of the issue. Please use the embed code in the "Publish" menu of the Form Builder.

    Let me further investigate about this issue. 

  • Profile Image
    sbufsaweb
    Answered on March 10, 2017 at 12:51 PM

    Yes, I created a template so I could carry over all the design edits.

    Happy to help! :)