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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform has NOT been sending emails!

    Asked by uufb on March 09, 2017 at 10:53 AM

    We've used Jotform for a while now for our church. We just discovered that our forms are NOT sending emails as they should!  We've missed over 50 Form submissions between Oct 2016 and March 2017!  Only 1 or 2 made it through!

    We also discoverd, through the new JotForm 4.0, that our form was listed as "Disabled on Date: 1899".  How did this happen? (We didn't do it)  I re-Enabled the form and performed tests, but we are still not receiving emails with the Form Submissions.


    Please help!

    John Mengel

    Unitarian Universalist Congregation of the Great South Bay

    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on March 09, 2017 at 08:30 PM

    I cannot find any evidence that the submissions were not delivered, in fact our mail logs show a green flag indicating that all submissions were successfully sent.

    Can you please double check in your spam folders for the emails with domain @uugsb.org?

    On regards to the form "Disabled on Date: 1899" , your account does not list such form name. Can you please give us the link?