Inconsistent form URLs

  • Profile Image
    Luca
    Asked on June 21, 2012 at 10:45 AM

    Hi all,

    I've created a form a few days ago. URL was in the form http://form.jotformeu.com/form/FORM_ID

    I have just edited the form and the form URL seems to have changed into http://jotformeu.com/form/FORM_ID

    The old URL is still accessible, but unfortunately returns the old version of the form, therefore I now have two inconsistent URIs.

    Any ideas?

  • Profile Image
    Goldo
    Answered on June 21, 2012 at 11:05 AM

    Hi Luca,

    Both form url points to the same form (assuming same form id's). It's just a matter of how it's being delivered.

    I suggest you use the http://www.jotformeu.com version of the form. So it's

    http://www.jotformeu.com/form/FORM_ID

    Thanks!

  • Profile Image
    lukostaz
    Answered on June 21, 2012 at 11:26 AM

    Hi Goldo,

    problem is, I've given away a bit.ly address referring to the http://form.jotformeu.com/form/FORM_ID version and my users cannot access the changes I've made to the form via the address starting with "form."

    Moreover, inside the form editor, under "Embed form", the displayed direct link is still  http://form.jotformeu.com/form/FORM_ID and refers to the outdated version of the form.

  • Profile Image
    ShowcolateLTDA
    Answered on June 21, 2012 at 12:15 PM

    Isso também está acontecendo comigo!

     

    Mandei um email marketing com o link do formulário para preenchimento, logo em seguida percebi um erro e alterei. Reparei que a URL não mudou e me senti aliviada, pois assim o link enviado continuaria valendo. Mas agora vejo que o formulário não mostra as alterações feitas no link de Embed e também não gera um link novo.

     

    Se alguém puder ajudar, ficarei muito grata!

  • Profile Image
    NeilVicente
    Answered on June 21, 2012 at 04:07 PM

    Hi all,

    We're having data replication issues with the CDN (Content Delivery Network) servers that host forms which start with "form.jotform.com". It may take longer than the usual to reflect the changes made.

    Kindly use the URL www.jotform.com on your form URL's and embed codes for now.

    Thank you for your patience and understanding.