What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does my PayPal not work. All the information is entered but no typical PayPal page.

    Asked by richexperience on March 09, 2017 at 12:25 PM
    why does my PayPal not work. All the
    information is entered but no typical PayPal page.
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 09, 2017 at 12:35 PM

    I have submitted your form https://form.jotform.us/70655548288166 and I can see it redirects to the PayPal payment page after clicking on the preview answers button and then clicking on submit. 

    Is not this what you're getting on your end? 

    Please, provide us a screenshot if possible about the PayPal page where you're being redirected after submitting your form. 

    How-to-add-screenshots-images-to-questions-in-support-forum

    We will wait for your response. 

  • Profile Image

    Answered by richexperience on March 09, 2017 at 03:46 PM
    Expected the form to come up in the location where I inserted thePaypal
    Payment block. Once I did a test submit, I found where it was, so I
    modified my instructions to reflect such.
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 09, 2017 at 05:02 PM

    Yes, the form will be redirected to the payment page instead of redirect inside the form on the payment section. 

    Additionally, if you do not want to redirect your users outside your form, you could use the PayPal Pro integration which will allow users to pay using a credit card. 

    https://apps.jotform.com/app/paypal_pro_integration