What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Entered a new password to review my form, it is telling me suspended?

    Asked by Doug  on March 09, 2017 at 02:57 PM
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    JotForm Support

    Answered by Charlie on March 10, 2017 at 02:35 AM

    Your account username portalrvresort is suspended because one of your forms titled "Reservation Form - Park City Rv Resort/Campground" is collecting sensitive information like credit card details using plain text boxes. 

    Please note that we do NOT allow collecting sensitive information using plain form fields. This is against our terms of use. Please check our terms here: http://www.jotform.com/terms/. I have also quoted it here:

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

     

    If you wish to ask payments from your users, you need to use the available payment integrations that we have, an example is PayPal, Authorize.net, Stripe, and the likes. You can learn more about them in this guide: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    We do not allow sensitive information on our servers which is why 3rd party payment processors handle the payment details. 

    We can re-activate your account, but only if you agree to our terms of use. We will also need to delete the form fields that violates our terms.