- info690Asked on March 09, 2017 at 05:00 PM
I am having problems opening up to view the submission on my form named:
STARTER PACKET FOR NEW CONTRACTOR (Part 1) #j13g
- JotForm SupportBJoannaAnswered on March 10, 2017 at 04:45 AM
You provided link of the form ON-BOARDING FORMS FOR NEW CONTRACTOR (Part 2).
Link of the form STARTER PACKET FOR NEW CONTRACTOR (Part 1) #j13g is http://www.jotformpro.com/form/70418020189956
Is this your issue?
Both of the forms are encrypted. You have set Encrypt Form Data option to Yes inside of your form and because of that your data is now encrypted.
You will need to upload your key to decrypt your data. Encrypted data can only be decrypted with the right key. If you have lost your key then it will not be able to decrypt the data.
More about encrypted forms you can find inside of this guide:
Hope this will help. Let us know if you need further assistance.