What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
You provided link of the form ON-BOARDING FORMS FOR NEW CONTRACTOR (Part 2).
Link of the form STARTER PACKET FOR NEW CONTRACTOR (Part 1) #j13g is http://www.jotformpro.com/form/70418020189956
Is this your issue?
Both of the forms are encrypted. You have set Encrypt Form Data option to Yes inside of your form and because of that your data is now encrypted.
You will need to upload your key to decrypt your data. Encrypted data can only be decrypted with the right key. If you have lost your key then it will not be able to decrypt the data.
More about encrypted forms you can find inside of this guide:
Hope this will help. Let us know if you need further assistance.