Our forms embedded into our website aren't working on Safari web browser

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    Justin Lawrence
    Asked on March 09, 2017 at 06:42 PM

    Here is the link to one: 

     

    Thanks guys. 

  • Profile Image
    candy
    Answered on March 10, 2017 at 05:55 AM

    Hello Justin,

    We're sorry for the inconvenience you have.

    I've checked your form on Safari web browser and I have seen that there is an issue with the embedding iFrame.

    Could you please re-embed your form into your website by using the following codes?

     <iframe id="JotFormIFrame-50558098796170" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.us/50558098796170" frameborder="0" style="width:100%; height:739px; border:none;" scrolling="no"> </iframe> <script type="text/javascript"> window.handleIFrameMessage = function(e) { var args = e.data.split(":"); var iframe = false; if (args.length > 2) { iframe = document.getElementById("JotFormIFrame-" + args[2]); } else { iframe = document.getElementById("JotFormIFrame"); } if (!iframe) return; switch (args[0]) { case "scrollIntoView": iframe.scrollIntoView(); break; case "setHeight": iframe.style.height = args[1] + "px"; break; case "collapseErrorPage": if (iframe.clientHeight > window.innerHeight) { iframe.style.height = window.innerHeight + "px"; } break; case "reloadPage": window.location.reload(); break; } var isJotForm = (e.origin.indexOf("jotform") > -1) ? true : false; if(isJotForm && "contentWindow" in iframe && "postMessage" in iframe.contentWindow) { var urls = {"docurl":encodeURIComponent(document.URL),"referrer":encodeURIComponent(document.referrer)}; iframe.contentWindow.postMessage(JSON.stringify({"type":"urls","value":urls}), "*"); } }; if (window.addEventListener) { window.addEventListener("message", handleIFrameMessage, false); } else if (window.attachEvent) { window.attachEvent("onmessage", handleIFrameMessage); } if(window.location.href && window.location.href.indexOf("?") > -1) { var ifr = false; if (args.length > 2) { ifr = document.getElementById("JotFormIFrame-" + args[2]); } else { ifr = document.getElementById("JotFormIFrame"); } var get = window.location.href.substr(window.location.href.indexOf("?") + 1); if(ifr && get.length > 0) { var src = ifr.src; src = src.indexOf("?") > -1 ? src + "&" + get : src + "?" + get; ifr.src = src; } } </script>

    Please tell us if the issue still persists.

    Thanks in advance.