What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why don't documents delete from the uploads when they are deleted from the submissions?

    Asked by Sharon Dietrich on March 10, 2017 at 08:50 AM

    We used the "File Upload" feature and then after the submission we deleted the entry from the database and yet we can still access the document in the uploads section.

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    JotForm Support

    Answered by david on March 10, 2017 at 12:34 PM

    File uploads should be removed when the submission is deleted.  Currently, your forms are not showing any uploaded files.  Do you happen to have a link to the file that is still available?  Let us know the URL and we will be happy to have a look.

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    Answered by sdietrich on March 10, 2017 at 01:46 PM
    Thank you, we were able to figure out how to permanently delete the files.
    Sharon R Dietrich
    Web Project Specialist
    Division of Advancement
    University Hall
    2801 W. Bancroft St.
    Toledo, Ohio 43606-3390
    419.383.5352
    sharon.dietrich@utoledo.edu
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