What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Payment form

    Asked by dstocco on June 21, 2012 at 04:29 PM

    I have created a form to take the customer to a paypal window to finish their payment. They are being charged sales tax. Do you know where this is coming from and how I take it off?

    Thank you.


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_T on June 21, 2012 at 06:17 PM

    Thank you for contacting us.

    We do not have any Tax settings on our side. This is probably coming from your PayPal account settings. Can you please take a look into Shipping and Tax settings under your PayPal account? You may also contact PayPal Support to check this out.

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by dstocco on June 21, 2012 at 06:30 PM
    Thank you. That's what I thought and I did check. I'll check again.
    Sent from my iPhone
  • Profile Image
    JotForm Support

    Answered by Mike_T on June 21, 2012 at 06:31 PM

    You are quite welcome Debbi. Thank you for using our services.